Hours
Q: What are your hours?
A: 7 AM to 6 PM daily. Monthly members are also eligible for 24-hour access at no additional monthly charge (email us to request it). A one-time refundable security deposit of $50 is required for 24-hour access. No deposit is required for visits from 7 AM to 6 PM.
Q: Can I work outside of those hours?
A: Our building is locked before and after the hours above, unless you have been approved for 24 hour access or have been granted special consideration beforehand. Remember to take all personal belongings with you.
Bookings
Q: Do I need to speak to someone in order to book a desk or room?
A: Nope! Just book a desk or room and submit payment to receive access instructions by email. Then just arrive for your booking and get started!
Q: Will someone be there to meet me for my booking?
A: Typically, no. We provide a self-service platform. Once you pay for a desk or room, you will receive an email with access instructions and a temporary access code. Your access code lets you into the building for the day. Our staff comes by as needed throughout the day and can be contacted at [email protected].
Q: Can I book a tour?
A: Since our staff is not always on-site, we cannot always accommodate tours. However, please see our video walk-through tour here: https://youtu.be/rE9tCpaYTPM. Please contact us at [email protected] if you need additional information.
Q: What's the cancellation policy on bookings?
A: Free cancellation up to 24 hours prior to the booking start time.
Q: I made a booking, but didn't receive an access code?
A: Did you pay for your booking? Payment is required at the time of booking. Booking will be cancelled automatically if not paid for within 90 minutes. Please check your email for your payment invoice, including in your spam folder, and also double-check that the email address you gave us was correct.
Access instructions will be sent after your payment is received.
Q: Why can't I open the front door?
A: Make sure you have paid for your booking (or monthly plan) to receive your access code by email. The access code will only unlock the door from 7 AM to 6 PM, unless you have been approved for 24 hour access or have been granted special consideration beforehand.
Q: I'm meeting someone here but can't get in?
A: Please contact the person who made the booking.
Voice/Zoom Calls
Q: Are phone calls or Zoom meetings allowed in co-working areas?
A: No, voice calls are NOT permitted in any shared area while others are present. However, we provide private offices to Coworking Open Desk and Monthly members at no additional charge where you may take calls for free up to one hour at a time without a reservation. After the first hour of office use, you must make a paid reservation.
Q: Do you have phone booths for calls?
A: Yes, our private offices serve that function. As mentioned above, offices are available at no charge for up to one hour at a time without a reservation.
Pricing
Q: How does pricing work?
A: All pricing is shown at https://crystalworkspaces.com/bookings/search
Book a Co-working Open Desk Day Pass for $25/day per person, or save with a multi-day pass. Or, save even more our 30 Day Unlimited Desk Plan and pay just $299 for 30 consecutive days (less than $10/day!) You can cancel any time prior to the next renewal date.
Offices are $25/hour or $50/day. We also have a limited number of offices available for month-to-month private use.
Conference rooms are $49/hour or $200/day.
Q: Is there a free trial?
A: No, our free trial promotion is currently closed. However, if you book a Day Pass and then end up starting a month-to-month plan, let us know and we can credit you back for the Day Pass.
Q: Do my Pass credits expire?
A: Yes, Pass credits are valid for 30 days from the date of purchase.
Q: Can I cancel a month-to-month Plan?
A: Yes! You can log in to your account on our website and cancel your Plan any time prior to your next renewal date (typically every 30 days.)
Other Questions
Q: Are pets allowed?
A: No, pets are not allowed in our space at this time.
Q: Do you offer mail service?
A: No, we are not accepting new mail service clients at this time.
Q: Do you have lockers available to store personal belongings?
A: Yes, a limited number of lockable drawers are available as an add-on service to our monthly members. Please contact us for current pricing.
Q: Do you provide monitors?
A: No, we do not provide monitors but you are welcome to bring your own. Please be advised that monitors and all other personal belongings must be removed from our Open Desk areas at the end of each day.
Q: I'm having an issue with Internet
A: First, restart your device. Then, try connecting to a different WiFi hotspot as shown on signs throughout our space. If you are still having problems, please contact us.
Q: I'm having an issue with A/C / electricity / bathroom / etc.
A: Please contact us immediately at (424) 255-8292.
Q: I'm having an issue with noise in the space
A: We ask all members to be considerate and take voice calls in a private office. If you are still being disturbed, you are welcome to move to a private office yourself. We have rooms upstairs and downstairs for this purpose - the most quiet is the Jade Podcast room upstairs.
If you are still having issues, please contact us so that we may address it.